As a professional tour operator at our company, you will design, plan, and executive tours, and travel packages for international customers. Your job involves working with internal departments as well as international and domestic suppliers to manage the communication and arrangements for tours. This position is open to those with tourism experience or new graduates keen to learn and apply themselves to a new career. Training would be given on the job, with the opportunity to grow and develop.
Responsibilities:
- Process bookings from the sales team, OTA, and company’s clients (including managing pre-tour, on-tour, and post-tour procedures)
- Collaborate with service providers, such as hotels, transport companies, and tour guides
- Ensure customer satisfaction by offering exceptional service throughout the tour
- Stay up-to-date with industry trends, new destinations, and travel regulations to enhance the quality of services provided
- Handle any changes or issues that may arise during the trip, providing prompt and effective solutions
Requirements:
- At least 1 year of relevant experience is preferred (freshers with hard-working and self-driven attitude are welcome)
- College/University Degree in Tourism/ Hospitality/ Languages or related fields
- Good command of written and spoken English (fluency in multiple languages is an asset)
- Excellent customer service skills
- Ability to work under pressure and emergencies
- Adaptable, well-organised, and patient
Benefits:
- Competitive salary based on experience and qualifications
- Events or trips for team building
- Social insurance, health insurance, annual leave
- Public holiday bonuses, thirteenth-month salary, birthday gift
- Comprehensive training and mentorship
- Fun, collaborative, and rewarding work environment
If you are interested in this position, please send your CV come with a cover letter to email: hr@maikatours.com with subject [Maika Tours] Tour Operator – Full Name.
